Frequently Asked Questions

Simply call us at +1-603-713-6682, email info@cruisefarex.com, or click "Request a Quote." One of our cruise specialists will contact you within 15 minutes with the best available rates and options.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as wire transfers. All payments are processed in USD.

While we specialize in cruise bookings, we can advise on common port-of-call entry requirements. U.S. citizens cruising to certain international destinations may need a valid passport or specific documentation — we'll walk you through everything when you book.

Absolutely. Tell us your budget, preferred cruise length, departure port, and travel dates, and our cruise specialists will find the perfect sailing — from cabin category to onboard perks and shore excursions.

Cruise pricing typically includes your cabin, onboard meals (main dining), entertainment, and use of ship facilities. Port fees and taxes are quoted separately. Optional add-ons include drinks packages, specialty dining, shore excursions, and travel insurance — our specialists will walk you through every option.

Cancellations more than 30 days before departure: 10% cancellation fee. 15–30 days: 25% fee. 7–14 days: 50% fee. Less than 7 days or no-show: 100% of package cost is non-refundable. Please refer to our full Cancellation & Refund Policy for details.

Yes, we strongly recommend and facilitate cruise-specific travel insurance for all our clients. Coverage focuses on what matters most at sea: missed port connections, shipboard medical emergencies, emergency medical evacuation, trip cancellation due to illness, and lost or delayed baggage. Insurance is available as an add-on to any booking — ask your cruise specialist for details.

Our 24/7 emergency helpline is available at +1-603-713-6682. For US-based customers, call +1-603-713-6682. You can also email info@cruisefarex.com. A dedicated trip manager is assigned for all packages above $2,000.

Yes! Cruise FareX is a U.S.-based cruise agency, part of Travel FareX and based in New Hampshire. We serve clients throughout the United States. All quotes and payments are in USD. Call us at +1-603-713-6682 or email info@cruisefarex.com.

Up to 15% discount applies to groups of 10+ travelers utilizing centralized billing. We specialise in family reunions, corporate group cruises, and milestone celebrations. Contact our group desk at info@cruisefarex.com for a custom quote.